Privacy Policy

Last updated: 15 January 2026

Data Controller Information

SolidNovium B.V. is the data controller for the personal information we collect. Our contact details are:

• Company: SolidNovium B.V.
• Registration Number: NL82736491
• VAT Number: NL006827364B01
• Address: Schoolstraat 227, 4844 DP Breda, North Brabant, Netherlands
• Email: [email protected]
• Phone: +31 762298361

Data We Collect

We collect and process various types of personal data to provide you with our health club services and improve your experience. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Membership and account information
• Health and fitness information relevant to our services
• Payment and billing information
• Communication preferences
• Enquiry and support request details

Information Collected Automatically

• Website usage data and analytics
• Device information (IP address, browser type, operating system)
• Cookies and tracking technologies data
• Access logs and security information

How We Use Your Information

We use your personal data for various purposes based on legal grounds under GDPR. Here's how we use your information:

Service Provision (Contract Performance)

• Processing membership applications and managing your account
• Providing health club services, personal training, and group classes
• Processing payments and managing billing
• Communicating about your membership and services

Legitimate Business Interests

• Improving our services and facilities
• Website analytics and performance monitoring
• Security and fraud prevention
• Marketing our services to existing customers

Consent-Based Processing

• Marketing communications to prospects
• Non-essential cookies and tracking
• Sharing testimonials and success stories

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and analytics platforms.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Consent: We may share your information with your explicit consent for specific purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Generally:

• Active member data is retained for the duration of your membership plus 7 years for legal and tax purposes
• Marketing data is retained until you withdraw consent or for 3 years from last engagement
• Website analytics data is typically retained for 26 months
• Security logs are retained for 12 months

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us at [email protected] or +31 762298361.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems
• Regular backups and disaster recovery procedures

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).